Privacy Policy

Last updated: March 2026

1. Information We Collect

GetDone, Inc. collects information necessary to provide our maintenance operations platform, including:

  • Contact information provided through our website forms (name, email, company, role)
  • Work order data including descriptions, photos, status updates, and completion records
  • Property and unit information for work order routing and make-ready tracking
  • Usage data related to our dashboard, mobile application, and analytics tools
  • Technician activity data including assignment completions, response times, and location check-ins

2. How We Use Information

We use collected information to:

  • Provide and improve our work order management and make-ready tracking services
  • Route work orders to appropriate technicians based on skill and availability
  • Generate analytics and reporting on maintenance operations performance
  • Respond to demo requests and customer inquiries
  • Facilitate communication between property managers, supervisors, and field technicians

3. Data Protection

We implement industry-standard security measures to protect your data. Work order photos and documentation are stored securely with encrypted access. All data transmission between our mobile application and servers is encrypted via TLS.

4. Third-Party Services

GetDone integrates with third-party services including property management systems (e.g., ResMan), cloud storage providers, and analytics platforms. Each third-party service is subject to their own privacy policies.

5. Data Retention

Work order data, including photos and documentation, is retained for the duration of the customer relationship and for a reasonable period thereafter for compliance and audit purposes. Customers may request data export or deletion by contacting us.

6. Contact Us

For privacy-related inquiries, contact us at privacy@getdonehq.com

Request a Demo