Terms of Service

Last updated: July 2026

These Terms of Service (the “Terms”) form a binding agreement between GetDone, Inc. (“GetDone,” “we,” “us,” or “our”) and the business, entity, or individual that accesses or uses the GetDone platform (“Customer,” “you,” or “your”). Please read them carefully. They govern your access to and use of GetDone’s websites, web dashboard, mobile applications, application programming interfaces, and related maintenance operations services (collectively, the “Services”).

1. Acceptance of Terms

By accessing or using the Services, creating an account, clicking to accept these Terms, or otherwise indicating your assent, you agree to be bound by these Terms and by all applicable laws and regulations. If you are entering into these Terms on behalf of a company or other legal entity, you represent that you have the authority to bind that entity, in which case “you” and “Customer” refer to that entity. If you do not agree to these Terms, you may not access or use the Services. If a separate, signed master subscription agreement or order form exists between you and GetDone, that agreement governs and controls to the extent of any conflict with these Terms.

2. Definitions

“Property” means any building, unit, common area, or other physical asset that you manage or maintain using the Services. “Technician” means any maintenance worker, contractor, vendor, or other individual who performs work recorded in the Services. “Work Order” means any maintenance request, make-ready task, inspection, or other item of work tracked through the Services. “Maintenance Decision” means any repair, maintenance, safety, or dispatch decision, including any decision to perform, defer, prioritize, assign, or close out work at a Property. “Customer Data” means the work-order records, photos, documentation, analytics, and other information that you or your Technicians submit to or generate through the Services.

3. Description of the Services

GetDone provides a maintenance operations platform designed for multifamily property management companies. The Services include work order management, make-ready board tracking, mobile technician tools, and analytics dashboards. The Services are informational and operational-support tools only. GetDone is a technology provider. GetDone does not perform maintenance, does not repair or inspect any Property, does not dispatch or supervise Technicians, does not make Maintenance Decisions, and is not a party to any lease, work agreement, or landlord-tenant relationship. The Services are not legal, safety, engineering, or professional advice, and nothing generated by the Services constitutes a recommendation, instruction, or direction to take or refrain from taking any action with respect to any Property, Work Order, or Technician.

4. GetDone Is a Documentation and Tracking Tool Only

The Services record, organize, and track maintenance activity that you and your Technicians enter. The Services do not perform maintenance, do not make safety determinations, and do not provide compliance advice. Any status, checklist, workflow step, alert, reminder, priority indicator, or analytics output produced by the Services is a reflection of the information you supply and is intended solely to help you document and track your own operations. You acknowledge that the Services rely on the accuracy and timeliness of the data you and your Technicians enter and on third-party systems and devices, each of which has inherent limitations and may produce results that are incomplete, outdated, or inaccurate. You agree not to treat any output of the Services as a substitute for your own inspection, judgment, safety practices, and legal obligations.

5. Customer Is the Sole Decision-Maker for All Maintenance, Repair, and Safety Decisions

You are, and at all times remain, the sole and exclusive decision-maker with respect to every Maintenance Decision. You alone decide whether, when, how, and by whom any repair, maintenance, inspection, or make-ready work is performed, deferred, prioritized, or dispatched. GetDone neither makes nor participates in any such decision.

You expressly acknowledge and agree that:

  • You remain responsible for your own maintenance operations, including the scheduling, performance, quality, and completion of all work at your Properties.
  • You are solely responsible for Technician safety, for training and supervising your Technicians, and for the safe and lawful handling, storage, and disposal of hazardous materials.
  • You are solely responsible for compliance with all applicable local building codes, housing codes, safety regulations, and other legal requirements governing your Properties and operations.
  • GetDone’s high-risk-workflow features assist documentation only, do not perform, verify, or approve any work, and do not constitute legal, safety, or compliance advice.
  • GetDone bears no responsibility for any harm, loss, damage, injury, property damage, code violation, safety incident, or other event arising from or relating to any Maintenance Decision or any work performed, deferred, or omitted at a Property, regardless of any record, status, or output in the Services.

To the fullest extent permitted by law, you assume all risk associated with your Maintenance Decisions and release GetDone from any claim that a Maintenance Decision was made or influenced by, or should have been prevented by, the Services.

6. No Guarantee of Accuracy or Completeness

GetDone does not warrant or guarantee that the Services will identify every maintenance need, safety hazard, code violation, or overdue task, or that any Work Order status, photo, record, or analytics output is accurate, current, or complete. No tracking system, including GetDone, can guarantee that recorded work was actually performed, performed correctly, or performed safely. You acknowledge that a completed status, cleared checklist, or absence of an alert is not a guarantee that any condition is safe, compliant, or resolved, and that a flag or open item is not a determination that a hazard or violation exists. You are responsible for independently inspecting and verifying any condition material to your Maintenance Decisions.

7. Customer Responsibilities and Acceptable Use

You agree to use the Services only for their intended purpose of managing property maintenance operations and only for lawful purposes in accordance with these Terms and all applicable laws. You are responsible for maintaining accurate Property, unit, and Technician information within the platform. You will not upload malicious content, misuse the Services, attempt to reverse engineer or circumvent the Services, use the Services to build a competing product, or submit data you are not authorized to submit. You are responsible for maintaining the confidentiality of your account credentials and for all activity under your account.

8. Data Ownership

Customers retain ownership of all work order data, photos, documentation, and analytics generated through the GetDone platform. GetDone may use anonymized, aggregated data to improve service quality and develop benchmarking features.

9. Service Availability

GetDone strives to maintain high availability for our web dashboard and mobile application. While we target continuous uptime, we do not guarantee uninterrupted service and are not liable for damages resulting from service interruptions or scheduled maintenance windows.

10. Disclaimer of Warranties

THE SERVICES AND ALL OUTPUT ARE PROVIDED “AS IS” AND “AS AVAILABLE” WITHOUT WARRANTY OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY. TO THE FULLEST EXTENT PERMITTED BY LAW, GETDONE DISCLAIMS ALL WARRANTIES, INCLUDING ANY IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, ACCURACY, NON-INFRINGEMENT, AND ANY WARRANTY THAT THE SERVICES WILL BE UNINTERRUPTED, ERROR-FREE, OR WILL IDENTIFY ANY MAINTENANCE NEED, SAFETY HAZARD, OR CODE VIOLATION.

11. Limitation of Liability

TO THE FULLEST EXTENT PERMITTED BY LAW, GETDONE WILL NOT BE LIABLE FOR ANY MAINTENANCE DECISION OR FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR ANY LOSS OF PROFITS, REVENUE, RENTS, DATA, GOODWILL, OR BUSINESS, ARISING OUT OF OR RELATING TO THE SERVICES, ANY OUTPUT OF THE SERVICES, OR ANY WORK PERFORMED, DEFERRED, OR OMITTED AT A PROPERTY, WHETHER BASED IN CONTRACT, TORT, NEGLIGENCE, STRICT LIABILITY, OR OTHERWISE, EVEN IF GETDONE HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. TO THE FULLEST EXTENT PERMITTED BY LAW, GETDONE’S TOTAL AGGREGATE LIABILITY ARISING OUT OF OR RELATING TO THE SERVICES WILL NOT EXCEED THE FEES PAID BY YOU TO GETDONE FOR THE SERVICES DURING THE TWELVE (12) MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE CLAIM. Nothing in these Terms excludes or limits any liability that cannot be excluded or limited under applicable law.

12. Indemnification

You agree to defend, indemnify, and hold harmless GetDone and its officers, directors, employees, and agents from and against any claims, damages, liabilities, losses, and expenses (including reasonable attorneys’ fees) arising out of or relating to your Maintenance Decisions, your maintenance operations, your use of the Services or their output, your handling of hazardous materials, your Technicians, or your violation of any applicable law or of these Terms.

13. Termination and Suspension

Either party may terminate the Services in accordance with the applicable subscription agreement or order form. We may suspend or terminate your access to the Services immediately if you breach these Terms, misuse the Services, or create risk or legal exposure for GetDone or others. Provisions that by their nature should survive termination, including Sections 4 through 12, will survive.

14. Changes to the Services and These Terms

We may modify the Services or these Terms from time to time. If we make material changes, we will update the “Last updated” date above and, where required, provide additional notice. Your continued use of the Services after changes become effective constitutes your acceptance of the revised Terms.

15. Governing Law and Miscellaneous

These Terms are governed by the laws of the State of Texas, without regard to conflict-of-laws principles. If any provision of these Terms is held unenforceable, that provision will be limited or severed to the minimum extent necessary, and the remaining provisions will remain in full force and effect. These Terms, together with any applicable subscription agreement or order form, constitute the entire agreement between you and GetDone regarding the Services.

16. Contact

For questions about these terms, contact us at legal@getdonehq.com

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