High-risk work

Water, pool, and light inspections are the ones that become claims.

The difference between a defensible file and a bad one is whether the workflow forced the photos, or whether somebody remembered to take them.

Request a demoAcross a portfolio

$810K in potential claims exposure mitigated across 24,000+ units.

The workflows

Built by operators who had to defend these files.

Every one of these came out of a real incident at a real property.

A GetDone water intrusion work order. Priority High, reported 2:14 AM, source an after-hours call, with the description recording active intrusion through a kitchen ceiling, two occupants in the unit, and the riser shut off before entry. A panel lists the four intake sources, with GetDone Dispatch highlighted.
The detail that decides a claim is captured at intake, at 2am, by whoever took the call. Reconstructing it a week later is the part that fails.

Water and moisture intrusion

Guided steps that cannot be skipped, a required incident report number, and the incident report created automatically on close.

Pool inspections

A compliance checklist per inspection, with a pool log exportable as a PDF when a health inspector asks for the year.

Light inspections

Multi-page inspection reports exported as PDFs. Life-safety documentation that exists before somebody trips in a dark breezeway.

Approval gates

Mandatory before-and-after photos and supervisor sign-off. A high-risk order cannot be closed by one person deciding it looked fine.

Why consistency is the whole game

116 high-risk work orders, 90 of them aged past two days.

That was the portfolio before the workflows were enforced. Not because anyone was careless, but because a high-risk order looked like every other order in the queue, so it got treated like one.

  • Guided steps that cannot be skipped or reordered

  • Required photos before and after, not optional attachments

  • Supervisor approval before a high-risk order can close

  • Incident report number captured at the time, not reconstructed later

  • Exportable PDF logs per inspection type

What ResProp had before

High-risk tasks like water intrusion and pool inspections were handled inconsistently across sites.

Maintenance teams were drowning in paperwork-driven work orders, and supervisors were buried in admin at the end of every shift. Consistency was the thing that could not survive that.

600+ employees, 24,000+ units, 100+ properties. Consistency at that size is a systems problem, not a training problem.

A work order on a technician's phone, showing a before photo and an after photo side by side, a note recording that the supply line under the sink was replaced and the ceiling drywall needs a follow-up once it dries, and a line reading documentation complete, ready to close.
Before and after are required fields on a high-risk order, so the file is complete at the moment the tech closes it.
GetDone's approach to simplifying maintenance management is much needed. It has been invaluable as our portfolio continues to scale.

Connor Mitchell

Director of Facilities, ResProp Management

FAQ

High-risk questions

What does $810K in claims mitigated actually mean?
It is the potential claims exposure ResProp's risk team attributed to high-risk work being documented consistently rather than inconsistently. Treat it as directional. It is not a figure for claims paid or losses avoided, and we would not present it that way.
Why force photos instead of trusting the tech?
Because the tech is not the failure point. A year later, defending a mold claim, nobody can produce the photo that would have settled it in an hour. The workflow forcing it is the only reliable way the file exists when you need it.
Can we define our own high-risk categories?
Yes. Categories and issue types are configurable, and feature flags target by property so an affordable asset can carry requirements a conventional one does not.
What happens if a tech tries to close without the photos?
They cannot. The step is required, not recommended. Gating high-risk closure on the incident report number is also on the roadmap, which closes the last gap where a report could be filed after the fact.
Does this help with HUD or affordable inspections?
Partly today, through configurable checklists and per-property requirements. A dedicated HUD inspection checklist is planned rather than shipped, and we would rather say so than imply otherwise.

Pull your last water intrusion file.

If it does not have before-and-after photos and an incident number, that is the gap. We will show you the workflow that closes it.

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