From Work Order to Completion, In Real Time
See how GetDone tracks every maintenance task from creation through execution, giving you actionable analytics and visibility at every step.
Work Order Created
Work orders flow in automatically from your PMS, GetDone Dispatch, or manual entry. Every order includes issue type, priority level, unit details, and resident context. No duplicate data entry required.
Active water intrusion through the kitchen ceiling. Resident and one child in the unit. Shut off at the riser before entry.
Assignment to Tech
Supervisors can easily assign work orders with a tap, and the system routes automatically to the technician. Reassign anytime based on priority, skill set, or workload.
Real-time Updates via Mobile
Techs update status from the field: in progress, on hold, waiting for parts. They attach photos, notes, and timestamps. Everything syncs in real time to the dashboard.
Work Order Closed
When the job is done, the tech closes the work order with required documentation. Completion notes and status are synced to your PMS automatically.
Replaced the supply line under the sink and dried the cavity. Ceiling drywall needs a follow-up once it dries. Recurring WO created for Jul 31.
Analytics Updated
The moment a work order closes, your dashboard updates. Completion rates, tech efficiency, and open backlog are all reflected instantly.
The Make-Ready Board
Track every unit turn from move-out to move-in ready. Each stage is a column on your digital board. Drag, assign, and track in real time.
Real-Time Status
See which units are in scope, which are being painted, and which are waiting on quality inspection, all at a glance.
Service Coordination
Assign painting, cleaning, carpet, and punch to internal techs or your external vendors from the board.
Turn Time Tracking
Every stage is timestamped. Know exactly where time is being lost and optimize your turn process.
High-Risk Workflow
Some work orders carry more risk, like water damage, mold, liability-sensitive repairs. GetDone enforces a guided workflow to protect your properties and your team.
Guided Steps
High-risk work orders follow a prescribed sequence. Techs can't skip steps or close prematurely. Each step includes instructions specific to the issue type.
Required Photos
Before-and-after photos are mandatory for high-risk orders. The system won't allow closure without documentation, creating an automatic paper trail for claims.
Approval Gates
Supervisors must approve high-risk completions before the work order closes. Review photos, notes, and compliance steps from the dashboard before sign-off.
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