Frequently Asked Questions

Frequently Asked Questions

How do I create a work order or preventative maintenance work order?

To create a work order, go to 'Open Work Orders,' and click the 'New Work Order' button at the top right. Select if it's for a tenant issue or a preventative work order. Then, complete all the prompts. All work orders created will automatically get created in the property management software.

Can I import existing work orders and data into GetDone?

As part of your onboarding process, we will import the work orders from the last 90 days. If you require further assistance, feel free to reach out to our support team at

When I make an edit to the work order, will it update in the property management software?

Yes, when you make an edit to a work order or create a new work order in Getdone, it will automatically be reflected in your property management software as well.

Do I use GetDone or Resman for submitting work orders?

While we strongly recommend creating and submitting work orders directly within GetDone for the most clarity and detailed information, you do have the flexibility to submit work orders on either platform, and the integration ensures that the information seamlessly transfers between both.

Is GetDone compatible with different property management systems?

Currently, GetDone is only integrated with Resman. If you'd like us to integrate with another property management system, please let us know by emailing support at

How do I check a technician's analytics?

To see a technician's analytics, go to the 'Dashboard' page, scroll down to 'Technician Analytics,' and click on their card. You can view their profile with analytics, breakdowns, assigned work orders, and measure the overall efficiency.

How will I know if there is a change to a current work order?

Any changes or notes for a specific work order will appear in your 'Notifications' section. If you want, you can also choose to get these updates through email by adjusting your settings.

How do I give a user access to multiple properties?

To let a supervisor or technician access multiple properties, go to 'Manage Users,' click the options icon next to their name, and select 'Edit.' In the edit menu, you can add more properties for the technician to access.

Is there a mobile app version of GetDone for on-the-go management?

Yes. GetDone was designed and optimized to be used on computers, phones, and tablets. To log in, visit

How does GetDone handle communication between property managers, maintenance staff, and tenants?

The Notifications page keeps you informed when a technician adds notes to a work order. All conversations and updates are stored in the details of each work order. Tenants receive SMS updates when their work order is in progress and when it's resolved.

When does the time tracking for a certain work order start?

The timer for tracking time starts when you change the status to 'In-Progress.' When you update the status to 'Complete,' 'On Hold,' or 'Canceled,' the timer stops. This helps measure efficiency and supports performance-based initiatives while getings your work done.

Is there a mobile app version of GetDone for on-the-go management?

Yes, the technician app was designed with a mobile-first approach, recognizing that technicians often check and update work orders while in the field. To log in, visit

How do I update the status of a work order in GetDone?

To update a work order's status, click the work order card to view details. Then, tap the 'status' button at the bottom of your screen to make changes. A follow-up question will appear before confirming the new status.

What happens if I encounter issues or have questions while using GetDone?

If you are having any issues or need additional assistance, please reach out to us at or check out our collection of onboarding/support videos.

Can I mark a work order as incomplete or request additional information if needed?

To indicate that a work order needs attention, change its status to 'On Hold' and provide a reason. This will notify the supervisor that additional action is required to resolve the work order.